FAQ's

How much is the delivery charge?

Mozdeal provides super fast free shipping all over India for product of any prize range.

What exactly happens after ordering?

Immediately after you place your order mozdeal team will dispatch your order within 4 hours.

Do I receive an invoice for my order?

Yes, you'll recieve an hard copy of invoice with your order. You can also download an soft copy of invoice anytime by following mentioned process. 'Go to 'My account' then click on 'Orders' then you will shown the button of the invoice, by clicking on it you can download the invoice'. click here

Can i change my shipping & billing address?

Yes you can change your billing address within 4 hours after ordering the product and you will have to give complete details of your new billing address.

How can I connect to your customer support?

You can connect to our customer support through various channels such as phone, email, whatsapp, via CONTACT US option from MENU.

What are your customer support hours?

Our customer support is available from: 10 AM to 6:30 PM (Mon-Sat) to assist you with any queries or issues you may have.

How long does it usually take to get a response from customer support?

We strive to respond to all customer inquiries immediately. Depending on the traffic it may take some time to connect but we'll try to connect with you as soon as possible.

Is there a cost associated with contacting customer support?

No, contacting our customer support is free of charge.

What are the modes of payment?

We have many options available

Google pay
Paytm UPI
Paytm wallet
Phone pay
UPI ID
Credit Card
Debit Card
Net banking
Rupay Card
Master & visa Card

You can pay by using any of the above method mentioned.

What is wishlist?

A wishlist allows shoppers to create personalized collections of products they want to buy and save them in their user account for future reference. Wishlist signify a customer’s interest in a product without an immediate intent to purchase.

Can I change or cancel my order?

Yes, you can exchange your order very easily. But you can't cancel an order after making the purchase.

What is ``package tracking`` in my orders?

You can easily track your order, for this you need billing email ID and order ID. after that you have to go the order tracking page and enter the billing email and order Id Click here

How do I initiate an exchange or return for my order?

In order to initiate an exchange or return, please contact our customer service team through the methods (i.e., Email, Whatsapp, Call, etc.) mentioned in CONTACT US option of our MENU.

What is the timeframe for initiating an exchange or return?

You must initiate an exchange or return within 7 days of receiving your order.

Can I exchange or return a product if it's been used?

Unfortunately, we cannot accept returns or exchanges for used products (i.e., product with removed tags, washed product, damaged product, etc.) unless they are faulty or damaged upon arrival.

Do I need to pay for return shipping?

Return shipping fees may apply depending on the reason for the return. Please consult our customer service team for more information.

How long does it take to process an exchange or return?

Once we receive your returned item, it usually takes 3-5 business days to process the request and issue a refund or send out the exchanged product.

What should I do if my product arrives damaged or defective?

If you receive a damaged or defective product, please notify us immediately within 48 hours of delivery and provide photos as evidence. We will arrange a replacement or refund accordingly.

In conclusion, the Mozdeal Contact Us page is a valuable resource for addressing common queries and concerns that users may have. By providing clear and concise answers to frequently asked questions, this page serves as a convenient point of reference for customers seeking assistance. The comprehensive nature of the FAQs ensures that users can find information quickly and easily, saving time and reducing frustration. With its user-friendly design and informative content, the Mozdeal Contact Us page demonstrates a commitment to excellent customer service. We encourage all users to explore this resource and take advantage of the helpful information provided click here