Shipping and returns

Return, Exchange, Shipping & Refund Policy

1. Return Policy

We offer a hassle-free return and exchange policy for 10 days from the date of delivery.
To be eligible, product(s) must be in their original condition with all tags intact.
All product(s) must pass our quality inspection during reverse pickup for smooth returns or instant exchanges.
Exchanges are subject to stock availability and can be initiated only once per product.
We strongly recommend recording a video while unpacking your order, keeping all stickers/labels intact. This will serve as proof in case of missing or damaged products. Without video proof, processing returns or refunds may be difficult.
Products purchased during clearance sales, BOGO offers, exclusive discounts, brand collaborations, or any promotion with free products cannot be refunded, but can be exchanged.

2. Reverse Pickup Services

Self-Ship (Non-Serviceable Areas):

If your Pincode is non-serviceable, self-ship the product(s)
Share the courier docket with our team for tracking.
Ensure products are securely packed, with ORDER ID and registered mobile number on the package.

3. Refunds

Prepaid Orders:

Refunds can be Mozdeal Wallet.
Initiated within 24-48 hours after quality check.
Payment method refunds take 7-10 business days, while wallet credits are instant.

COD Orders:

Refunds are issued instantly in your Mozdeal Wallet after quality check.
Wallet credits are valid for 12 months and can be used for future purchases.

4. Cancellations & Modifications

Orders can be cancelled or modified (number, address, product style, or size) only if not yet dispatched.
Contact via WhatsApp or support@mozdeal.com.

5. Defective / Damaged Products or Parcels

Contact support within 48 hours if you receive damaged, defective, used, wrong products, or missing tags, with photos or unpacking video.
We will arrange a replacement at no extra cost.
For torn, damaged, or empty parcels, do not accept delivery and notify us immediately.
Always record a video while unpacking to ensure smooth processing.

6. Terms & Conditions

Ensure bank account details are accurate; Mozdeal is not responsible for errors.
Customers must handle products carefully.
Check the size guide before ordering.
Product colors may vary due to screen resolution differences.
For issues with third-party payment platforms, contact them directly; Mozdeal is not responsible.
If you receive a delivery confirmation for prepaid orders but not the product, contact us within 48 hours.
Track your order in My Account >> Track Your Order.

7. Shipping Policy

Delivery Timeline:

8. Reach Us